Shipping & Payment Policy
Shipping & Order Information
At Ella & Ivy, we take great care to ensure every order is carefully prepared, inspected, and shipped as quickly as possible.
Delivery Times
Our shipping process consists of two phases:
Processing time:
3–5 business days for order confirmation, quality checks, and secure packaging.
Delivery time:
Approximately 8–12 business days, depending on your delivery location and shipping conditions.
Delivery times may vary due to factors outside of our control, including carrier delays, customs processing, and peak shopping periods.
You can track your order at any time via the "Track Your Order" page in the top header menu.
For any questions or concerns, please contact us at:
Payment Methods
We currently accept the following secure payment options:
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Visa
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Mastercard
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
Order Cancellation & Changes
Orders can only be cancelled or modified within 12 hours of placing your order.
After this period, your order will automatically move into processing, quality inspection, and packaging. At this stage, we are unable to cancel, modify, or make changes to your order, including address or item changes.
Please ensure that all order details, including products, delivery address, and contact information, are correct before completing your purchase.
If you would like to request a cancellation or change, please contact us within 12 hours of placing your order. We will do our best to assist you if your order has not yet entered processing.
Business Information
Website: Ella & Ivy
Email: info@ellaandivy.com